FAQ

All orders are shipped the next business day. Typically, delivery takes approximately 1 to 2 business days after shipment.

Shipping costs within the Netherlands:

Shipping costs are €6.95. Orders over €60 qualify for free shipping.

Shipping costs to Belgium:

Standard shipping costs are €10.95. Unfortunately, we do not offer free shipping for deliveries to Belgium.

The exact shipping costs will always be automatically displayed in your shopping cart before you check out.

We currently ship to The Netherlands and Belgium.

How to start a return

• Request a return: Contact us at contact@qeroha.com within 30 days of receiving your order. Please include your order number and the product(s) you wish to return.
• Shipping instructions: If your return is approved, we will send you a link for the return label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• Product condition: The product must be in its original, undamaged product box, and the seal must be unbroken. A proof of purchase is also required.
• Costs: The cost of the return label is the responsibility of the customer. You can pay for the return label via the return link provided to you.

Read more about our return policy here.

You have 30 days to decide if you want to keep the product. This period starts on the day you receive your order.

Please note: strict conditions for (baby) skincare products

Because the skin of babies and children is highly vulnerable, safety and hygiene are our top priorities. Therefore, we can only accept returns if the products are strictly unopened, unused, and in their original, sealed packaging. Once the seal or packaging is broken, the product can unfortunately no longer be returned for hygienic reasons. You can read more information in our return policy.